Refund Policy

We hope that you will be delighted with your order, however, we understand that there are occasions where you may wish to return items and we are happy to assist according to the Consumer Rights Act of October 2015.

• We are not able to issue refunds for goods that are not returned in the condition in which they were received.
• We will issue your refund or replacement within 14 days of receiving proof of postage or the goods back.
• Once we confirm your return, we will issue a refund for the amount you paid upon purchase or replace/exchange the item as requested.
• A refund can only be credited back to the original card used to purchase the items.
• Refunds for items received as gifts can only be given to the original purchaser. If you would like to exchange an item, we cannot stop the original purchaser from knowing.
• If an item is returned to us after our returns period has ended, and/or without advising us first, we will not be able to offer a full refund. In these circumstances we can only offer an exchange or a part credit onto a gift voucher/e-voucher.
• You can track your refund has been processed by logging on to your account, view previous orders and selecting returns.

• We will only refund standard delivery charges if the complete order is being returned. If you opted for an upgraded delivery service, we will only refund you for the Standard Delivery rate of £4.95.
• You will not receive a delivery charge refund if you order qualified for free delivery or if you are only returning part of your order.

• We strive to ensure items are produced, designed and packaged well but in some unfortunate cases faults and damages may occur. If on receiving your delivery you find an item is damaged or faulty, we ask you contact us via email (info@dzedcomics.co.uk).
• All replacements for products that are deemed faulty or damaged will be sent out free of postage and packaging charges.